Frequently Asked Questions
What is Pass Basix?
Pass Basix is a family-owned business that offers carefully selected everyday basics from trusted clothing brands at affordable prices.
Does Pass Basix make its own clothing?
No. We specialize in sourcing quality basics from trusted clothing brands so we can offer great everyday apparel at competitive prices.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times vary depending on your location and shipping method selected at checkout.
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unworn, unwashed, and in their original condition.
Please see our Return & Refund Policy for complete details.
Can I cancel my order?
Yes. Orders may be canceled any time before they are fulfilled.
Once an order has shipped, it must follow our Return & Refund Policy.
How can I contact Pass Basix?
Email us at:
We usually respond within 1–2 business days.