Refund policy
Return & Refund Policy
At Pass Basix, we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.
Our goal is simple: offer everyday basics you'll love wearing. If something isn't right, we'll work with you to make it right.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Free of stains, odors, or damage
- In their original condition
- With original tags (if applicable)
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Final Sale items
- Gift Cards
- Items marked "Clearance"
- Personalized or customized products
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Depending on your bank, it may take additional time for the refund to appear.
Exchanges
We currently do not offer direct exchanges.
If you'd like another size or color, simply return the original item and place a new order.
Order Cancellations
Orders may be canceled at any time before they are fulfilled (prepared for shipment).
Once an order has been fulfilled or shipped, it can no longer be canceled. If you no longer wish to keep your item after it has shipped, you may request a return in accordance with our Return & Refund Policy.
If you need to cancel your order, please contact us as soon as possible at passbasix@gmail.com
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged
- The item has a manufacturing defect
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos so we can make it right.
Email:
passbasix@gmail.com